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FAQs

How quickly are packages delivered?

Due to Covid-19, our fulfillment times will be longer than usual for some product categories. The entire industry is grappling with challenges and we're seeing delays in our supply chain, including distributors and shipping carriers.

We print and fulfill all our products on demand once you place an order.¬†To estimate when you¬†will get your order, add our fulfillment time to the shipping time.¬†It takes 2‚Äď7 business days to create apparel products and 2‚Äď5 business days for non-apparel products.

Here are the shipping times for each shipping method we offer: 

  • Overnight: next day delivery in the US
  • Express: 1‚Äď3 business days in the US, Canada, and internationally
  • Standard (Flat): 3‚Äď4 business days in the US, 6‚Äď10 days in Canada, 5‚Äď20 days internationally

 

Which countries do you ship to?

Currently, we have 6 separate shipping regions. Each shipping region has its own rates and destinations they apply to.

1. USA
2. EUROPE

  • A, B, C‚ÄďAlbania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic
  • D, E, F‚ÄďDenmark, Estonia, Faroe Islands, Finland, France
  • G, H, I, J‚ÄďGermany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey
  • L,¬†M, N‚ÄďLatvia, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands
  • P, S‚ÄďPoland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden
  • U, V‚ÄďUkraine, United Kingdom, Vatican City

3. EFTA STATES

  • Iceland, Liechtenstein, Norway, Switzerland

4. CANADA
5. AUSTRALIA / NZ
6. WORLDWIDE

  • All other countries and territories not mentioned above,¬†excluding Cuba, Crimea, Iran, North Korea, and Syria,¬†as¬†we don't ship to these destinations.

The above lists of countries may change periodically.

 

Why does shipping cost more for select European countries?

Shipping costs are subject to factors like deliverability and industry trade organizations. Shipping rates for destinations in mountainous or remote locations will be higher than for destinations that are easier to access. Similarly, shipping rates for countries that take part in specific industry trade organizations, like the EFTA, will also be higher.

Currently, these European countries have separate shipping rates:

  • Iceland

  • Liechtenstein

  • Norway

  • Switzerland*

*This list may expand to include other countries over time.

 

Why don't canvases or framed posters ship to Australia?

In order to protect its ecosystem from invasive foreign species, Australia has strict laws for what can be imported into the country. Wood products are especially regulated as they can contain timber borers, insect pests, bark, and other potential biohazards.

The regulations and treatment processes for importing wooden products into Australia are incredibly difficult to maintain, so for that reason we don't ship canvases or framed posters there.

 

Do you offer shipping with tracking?

Yes, all shipping methods have tracking. Note that the quality of tracking may differ for some local carriers.

 

How are your products packaged for shipment?

Because of the variety of products we fulfill, we package each item based on dimension requirements to ensure protection during shipment. Generally, posters are shipped in kraft tube boxes with plastic end caps. Canvases are usually shipped in corrugated boxes, ranging in dimensions of 12x18x2 to 28x38x6. Frames are first wrapped in tissue paper to protect them from scratches and are then wrapped in a layer of adhesive bubble wrap. Finally, they are wrapped in a thicker, more durable bubble wrap that will add extra protection during shipment.

 

What happens if a package wasn't delivered but the tracking states that it was?

There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch."

If unable to locate the package, please contact us at info@wordsnicons.com

 

What if the product is damaged in the mail?

If something arrives damaged, send a photo of the damaged goods to info@wordsnicons.com, then we'll gladly send a replacement at no cost to you.

 

Where can I find the tracking information for my orders?

All tracking numbers can be found in the shipping notification emails we send out. Tracking numbers generate when a shipping label is printed at our facility - keep in mind the tracking information may not reflect any action for up to 24 hours after a label has been printed. 

If it has been more than 24 hours since you received a shipping notification and the tracking still reflects no action or movement, contact us at info@wordsnicons.com

 

My order has been sent, why don't I see the tracking info?

Your order was shipped but it can take up to 48 hours for tracking info to show up in a carrier's tracking system.

Note that international shipment tracking may take up to a few days to display any updates but that doesn't necessarily mean the shipment is lost.

 

Are the packaging materials recyclable?

The poly bags used in our packaging are recyclable, low-density polyethylene, FDA and USDA compliant.

 

My order shows it is being returned to sender, what now?

There are a few reasons an order can be returned to sender but most often it is due to an un-deliverable address. Other instances include the package being unclaimed at customs or refused/returned by customer. You will receive notice once the order arrives back to our facility. We would advise contacting us to determine how you would like to proceed. Update address if you wish to have the product reshipped. New shipping charges will be applied for orders that have been unclaimed at customs, returned by you, or had an incorrect address originally provided.

 

Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please submit a problem report. We will contact you soon after.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

Returned by Customer - It is best to contact us before returning any products. We do not refund orders for buyer’s remorse or size exchanges. A new order, at your expense, would need to be placed for an updated size.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

therefore wordsnicons.com reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

For any more questions, comments or concerns, please contact us at:

info@wordsnicons.com

 

 Why am I being charged tax?

We are legally required to charge three different types of taxes:

  1. Sales tax on some orders going to the US
  2. VAT (value-added tax) on some orders going to the EU
  3. GST (goods and services tax) to all orders going to Australia.